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Rapid Racking reviews

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Feedback for Rapid Racking has been compiled from 1086 customer reviews

Date Product Score Customer Comment

OFFER - 6 x Allstore 36ltr Clear Grey Handles

Service:++
Product:++

Service rating : good value and turned up on time
Product : dddd


On 31-Mar-2020 the supplier responded:
Hi Charley

Thank you for your review.

I am glad to hear that you were pleased with the product and that delivery was on time.

We hope to hear from you again soon.

Many thanks
Chloe

Rapid 2 Tie Plates pack of 4 Light Grey

Service:++
Product:++

Service rating : Terrific service. Order arrived complete on a pallet which is a bit of a pain but Rapid Racking say they will remove. Top marks to Nathan and Maria in customer service. Very easy to assemble and does the business.
Product : Product is as described on the website. Very easy to assemble although you will need a wooden or rubber mallet. Looks the part and cavernous storage.


On 31-Mar-2020 the supplier responded:
Hi Jonathan

Thank you for taking the time to leave such a fantastic review.

We apologise the goods arrived on a pallet, unfortunately, due to the nature of our goods this is the way we have to package them. However, we are glad to hear that you were pleased with the service received throughout and that you are pleased with the product.

If there's anything else we can do to help, please don't hesitate to get in touch and we hope to hear form you again soon.

Many thanks
Shona

2 Economy 9 Box Bays

Service:++
Product:++

Service rating : quality of item, ease of assembly & great service.
Product : great.... :) really pleased with my items...thank you :)


On 31-Mar-2020 the supplier responded:
Hi David

I'm glad to hear you were pleased with the item and service received. It's great to hear how pleased you were with the product and easy assembly.

We hope to hear from you again - thank you for taking the time to leave your review.

Many thanks
Shona

Rapid1 1980hx2440wx610d Blue & Orange 4 Chipboard shelves

Service:++
Product:++

Service rating : Easy stress free purchase ...
Product : Much stronger than I thought


On 31-Mar-2020 the supplier responded:
Hi there

Thank you for taking the time to leave your review.

We are so glad to hear you were pleased with the ease of ordering and the product itself.

Many thanks
Shona

Buy1 Get 1 FREE W/bench full shelf 915hx1525wx760mm B/O

Service:++
Product:++

Service rating : Very fast and efficient service
Product : Great product, exactly what I wanted and a great deal!


On 31-Mar-2020 the supplier responded:
Hi there

Thank you for your 5 star review.

We are so glad to hear you were pleased with the service and the product received.

We hope to hear from you again.

Many thanks
Shona

3 Budget Bays 450d 5 Chipboard Blue

Service:++
Product:++

Service rating : Considering i had ordered the racking before the Covid-19 lock down i thought i would never see it, but they got delivered regardless of all the extra pressures on everyone at the moment
Product : It is exactly what i wanted for a large garden shed. Great value for the money. Very easy to put together. I work in construction so no issue, but my 16 and 12 year old were able to put one together after watching me. Get the rubber mallet if you haven't got one it will protect the product. Would highly recommend and have to others.


On 30-Mar-2020 the supplier responded:
Hi there

Thank you for taking the time to leave your 5 star review.

We are so glad to hear you were pleased and we hope to hear from you again soon.

Many thanks
Shona

3 Budget Bays 300d 5 Chip Blue 175kg

Service:++
Product:++

Service rating : Arrived as predicted and on time, obviously the driver did not hang around because of the social isolation, but the packages left at the requested place outside the house.
Product : This is the second set, because the first were exactly what I needed. Unfortunately I can have no more because the garage is now at capacity for shelving.


On 30-Mar-2020 the supplier responded:
Hi David

It's great to hear your order was delivered on time and that you are pleased with the product.

Thank you for taking the time to leave such a positive review.

Many thanks
Chloe

72 Bottle Wine Rack 810mmh x 810mmw x 230mmd

Service:++
Product:++

Service rating : Quite impressed by the next day delivery and it took me a couple of hours to put 3 of the shelves together but now my garage looks nice and tidy
Product : Great quality price and easy to put together


On 30-Mar-2020 the supplier responded:
Good afternoon,

Thank you for taking the time to leave your 5 star review!

We are so glad to hear you were pleased with the next day delivery, the product and that it did the trick in tidying up your garage!

We hope to hear from you again.

Many thanks
Shona

Tube Divider 500mm - right

  • Customer also bought: .... :
  • Tube Divider 500mm- left
Service:++
Product:++

Service rating : Very helpful staff and the products really lived up to my expectations, we certainly order from Rapid Racking again.
Product : Good robust product


On 30-Mar-2020 the supplier responded:
Hi Paul

Thank you for taking the time to leave your positive review.

We are so glad to hear the staff were helpful and that the products lived up to your expectations.

We hope to hear from you again.

Many thanks
Chloe

3 Budget Bays 450d 5 Chipboard Blue

Service:++
Product:+

Service rating : Helpful pre-sales support. Prompt delivery despite Covid-19
Product : Good sturdy racking. Tricky to assemble as lugs tended not to thread into lower apperture; solved by easing lower hole with a screwdriver.


On 31-Mar-2020 the supplier responded:
Good morning

Thanks for taking the time to feed this back to ourselves. We will advise the product team so we can have a look at the current stock in more detail.

Thanks for the great rating

Kind regards

Laura

Folding shelving 1050hx905wx515mmd 3 shelf Red

Service:++
Product:++

Service rating : Really tough shelving and excellent for the price. Delivered careful exactly when promised. Many thanks!
Product : Great quality and price


On 31-Mar-2020 the supplier responded:
Hi Ian

Brilliant that all was as expected on your order.

Look forward to helping you again soon.

Kind regards

Shona

3 Budget Bays 600d 5 Chipboard Blue 175kg

Service:++
Product:++

Service rating : Yes- hassle free and on time
Product : Good quality at a fair price


On 31-Mar-2020 the supplier responded:
Dear John

Thanks for taking the time to send us your review and for the great rating.

Hope we can help you again soon

Kind Regards

Nathan

2 x Budget Shelving 1760h x 900w x 300mmd 5 Chipboard Blue 1

Service:++
Product:++

Service rating : Excellent service, ordered Friday, arrived the following Monday, easy to assemble and very sturdy racks
Product : Easy to assemble and very sturdy racks. 2nd purchase after I bought some work benches which were also great.


On 31-Mar-2020 the supplier responded:
Hi Andy

Great that the Budget shelving you ordered arrived as expected and all working for you.

Thanks for your great Feedback.

Best wishes

Chloe

R2 Bay 1600mmh x1020w x460d plus 39 Blue Shallow Trays

  • Customer also bought: .... :
  • R2 Bay 1600mmh x1020w x460d plus 39 Blue Shallow Trays
Service:++

Quick delivery was very good


On 30-Mar-2020 the supplier responded:
Hi there

Thank you for leaving your 5 star review, we are glad to hear of the quick delivery.

Many thanks
Shona

Rapid 3 2000h x 1500w x 450mmd Blue/Orange 5 Chipboard Shel

Service:--
Product:--

Service rating : Absolute rubbish service. I still have had zero contact or the courtesy of an answer to my email sent on Monday 23rd March
Product : Has not been delivered, No credit, No response to email to customer service.


On 26-Mar-2020 the supplier responded:
Dear Paul

Apologies again for not delivering the order as expected. We let you down and we must make sure we do everything we can to deliver all orders on the day customer requests.

We have spoken to accounts to push the refund through straight away.

Apologies again

Shona


On 27-Mar-2020 the customer added:
I am still awaiting the courtesy of a reply to my email from last Monday !

See this exchange on Feefo

Rapid 2 Tie Plates pack of 4 Blue

Service:++
Product:NYT

Over and above response to a minor problem with one of a six set of racking, promptly dealt with irrespective of current social conditions.


On 30-Mar-2020 the supplier responded:
Hi John

Thanks for taking the time to feed this back to ourselves. We must strive to get this spot on next time.

Kind regards

Shona

Folding shelving 1050hx905wx515mmd 3 shelf Red

Service:++
Product:++

Service rating : Fantastic. Great communication to keep me informed of delivery time
Product : Fantastic quality and colour. So easy to put up. Very sturdy


On 30-Mar-2020 the supplier responded:
Hi Allison
Great that all was as expected on your order. Hope we can help you again soon


Best wishes

Nathan

3 Budget Bays 600d 5 Chipboard Blue 175kg

Service:++
Product:+

Service rating : Great customer service, rapid by name and by nature even when dealing with a damaged delivery, we’ll done!!!
Product : Easy to assemble, pretty solid, only complaint when Lodi g the shelves nowhere near capacity the middle supports have a habit of popping out a bit.


On 26-Mar-2020 the supplier responded:
Thanks Jamie

We will feed this back to the product team. It was a shame the first delivery did not arrive as expected but great that we were able to turn the replacement around quickly.

Hope we can help you again soon

Many Thanks

Shona


54 Bottle Chrome Wine Rack

Service:++
Product:++

Service rating : Excellent. There was a problem with the delivery date which in these troubled times is not unusual. However I got a timely phone call advising me of the problem and with a new delivery date which they hit. Great service.
Product : Bought a chrome wine rack which was very easy to put together following the very simple instructions.


On 26-Mar-2020 the supplier responded:
Good afternoon

Thanks for taking the time to feed this back to ourselves. It was a shame we could not meet the first date for delivery but great that all has been received now.

Kind Regards

Chloe

3 Budget Bays 600d 5 Chipboard Blue 175kg

Service:++
Product:NYT

Price was okay. Delivery very much on time. The delivery driver wqas excellent couldnt have been more helpful.


On 26-Mar-2020 the supplier responded:
Good Afternoon

Delighted that all went to plan on all aspects of your order. Thanks for sending us your Feedback.

We will pass this on our delivery carrier

Kind regards

Nathan