Service rating : not delivered.not been contacted ,e mail not answered,not happyProduct : quality racking well made and sturdy
On 26-Oct-2020 the supplier responded:Hello, Thank you for taking my call today, I would like to apologise again in regards to the delay. Kind Regards, Chloe
On 26-Oct-2020 the customer
added:called to inform me of delay with delivery contractors due to rural location and order was delivered later that day,quality goods well pleased.
Service rating : Rapid no frills delivery, including the palet whcih I did not need because "they cannot touch it".Product : Good product but fiddly to assemble because the metal lugs are very tight. They look weak but seem strong enough once assembled. The boards on to 900mm width fitted perfectly but on the 1200mm needed planing down to fit without riding up over the edge. OK for home use.
On 26-Oct-2020 the supplier responded:Hello, Thank you for your feedback,Apologies that you had some issues, Please give us a call if there is anything else you need, our number is 01285 686868. I will also pass the delivery comments on, Kind regards, Chloe
Service rating : Respond quicker to errorsProduct : The product is good but we still have not received the full load.....
Service rating : Prompt delivery with absolutely no delays or issuesProduct : Great racking and what you would expect really:quality and sturdiness
On 26-Oct-2020 the supplier responded:Hello, Thank you for the great feedback, Glad to hear you are happy with the product, Kind regards, Chloe.
Service rating : Already had 2 sets but needed a third to complete project good price good quality excellent delivery scheduleProduct : Good product good price whats not to like
On 26-Oct-2020 the supplier responded:Hello, Thank you for the brilliant feedback, Lovely to hear that you have come back to us again, Kind regards, Chloe
Service rating : Easy ordering and good delivery timesProduct : A good product which I have added to my existing set
On 26-Oct-2020 the supplier responded:Hello, thank you for the great feedback, im glad to hear everything went smoothly. Kind regards, Chloe
Service rating : Ordered easily on the web site.very quick delivery.happy with the racking we purchased ideal for the garage.Product : Ideal for the garage to store usual things that get stored in there.great price too.very easy to assemble not a screw in sight slots together.happy with our purchase thank you.
On 26-Oct-2020 the supplier responded:Hello, Thank you for the lovely feedback, Great to hear you are happy with the racking, Kind regards, Chloe
Service rating : Easy to deal with, professional and helpful on the phone.Product : Excellent product, sturdy and well designed and only takes minutes to put together.
On 26-Oct-2020 the supplier responded:Hi, Thanks for the great feedback. Kind regards, Chloe
Service rating : Great website with sufficient details and specifications to make an informed choice. The purchasing to delivery was all seamless. We go to Rapid Racking for all our shelving.Product : Great website with sufficient details and specifications to make an informed choice. The purchasing to delivery was all seamless. We go to Rapid Racking for all our shelving.
On 26-Oct-2020 the supplier responded:Hello, Thank you for the brilliant feedback, Its great to hear you are a returning customer,and we look forward to having you back! Warm Regards, Chloe.
Products excellent, delivery prompt. What surprised us was that they were left outside when we were all in the office - no contact from driver - there was no issue, they were left in front of a parked vehicle but we had a surprise to find them there!They weren't there at lunchtime, but mid afternoon when I stepped outside they were. No harm done - just a bit unusual.....
On 26-Oct-2020 the supplier responded:Hello, Thank you for the great feedback, Apologies for the delivery being left, we will get that fed back to DX. Kind Regards
Service rating : The shelving was excellent as was the care taken when I reported that there were some parts missing.Delivering the missing parts from the depot in Durham should have been better - without being chased by you.Product : The shelving did the job required and looks good.
On 22-Oct-2020 the supplier responded:Hello GeorgeThanks for still giving us a positive rating. We must make every effort to get this right first time every time.Thanks againChloe
Service rating : Very speedy deliveryProduct : Good product
On 22-Oct-2020 the supplier responded:Good MorningBrilliant that the order arrived in good time.Hope we can help you again soonBest WishesLaura
Service rating : Fantastic service as always. From quote through to deliveryProduct : Very good value for money
On 22-Oct-2020 the supplier responded:Hi JohnNice to know that all ran smoothly on your order through to the delivery.Thanks for the great reviewBest WishesNathan
Web site easy to use, good product
On 22-Oct-2020 the supplier responded:Hi AndyThanks for feeding this back to ourselves, great that you are happy with the Rapid 1 shelving you ordered.Thanks againChloe
Service rating : Received next day delivery despite me ordering late. Remarkably efficient! Delivery driver very helpful.Product : Product was good quality , and easily fitted together with no bolts or screws to worry about. Seems sturdy and very stable.
On 22-Oct-2020 the supplier responded:Hi PatrickGreat that all arrived swiftly and the driver was able to help with the delivery.Thanks for taking the time to send us your reviewBest WishesLaura
Service rating : A part for our order was delayed and we were not told, leaving us constantly waiting for a delivery that wasn't coming. Then when it was dispatched the delivery driver left it outside without tell anyone (he did the same with a order for someone else in the building, solooks like a useless delivery driver) and reception is constantly manned during work hours. Its really lucky it didn't rain as it was out there for 36 hours before we realised! The item itself is fine, just everything else was awful!Product : Good rpoduct, although because the edges are exposed it can lead to splinters.
Service rating : Fast & efficient!!Product : Very impressive service!!
On 22-Oct-2020 the supplier responded:Hi ThonasThanks for taking the time to send us your feedback. Brilliant that all arrived in good time.Best WishesChloe
Service rating : very poor serviceProduct : Very badly constructed and no instructions.
On 22-Oct-2020 the supplier responded:Dear PaulThanks again for taking the time to discuss this with me today. Apologies that that the order arrived later than expected.We will feed back your comments, as discussed I have raised the part credit and will send over the link for the Rapid 2 Medium duty shelvingKind regardsNathan
Excellent products and service
On 22-Oct-2020 the supplier responded:Good MorningThanks for the great review and for feeding this back.Look forward to helping you again in the futureKind regardsChloe
delighted with the service, delivery was on time and sales staff always willing to help
On 22-Oct-2020 the supplier responded:Thanks AndrewNice to know all was as expected.Thanks for feeding this backBest WishesNathan