Service rating : Terrific service. Order arrived complete on a pallet which is a bit of a pain but Rapid Racking say they will remove. Top marks to Nathan and Maria in customer service. Very easy to assemble and does the business. Product : Product is as described on the website. Very easy to assemble although you will need a wooden or rubber mallet. Looks the part and cavernous storage.
On 31-Mar-2020 the supplier responded: Hi Jonathan
Thank you for taking the time to leave such a fantastic review.
We apologise the goods arrived on a pallet, unfortunately, due to the nature of our goods this is the way we have to package them. However, we are glad to hear that you were pleased with the service received throughout and that you are pleased with the product.
If there's anything else we can do to help, please don't hesitate to get in touch and we hope to hear form you again soon.
Service rating : Considering i had ordered the racking before the Covid-19 lock down i thought i would never see it, but they got delivered regardless of all the extra pressures on everyone at the moment Product : It is exactly what i wanted for a large garden shed. Great value for the money. Very easy to put together. I work in construction so no issue, but my 16 and 12 year old were able to put one together after watching me. Get the rubber mallet if you haven't got one it will protect the product. Would highly recommend and have to others.
On 30-Mar-2020 the supplier responded: Hi there
Thank you for taking the time to leave your 5 star review.
We are so glad to hear you were pleased and we hope to hear from you again soon.
Service rating : Arrived as predicted and on time, obviously the driver did not hang around because of the social isolation, but the packages left at the requested place outside the house. Product : This is the second set, because the first were exactly what I needed. Unfortunately I can have no more because the garage is now at capacity for shelving.
On 30-Mar-2020 the supplier responded: Hi David
It's great to hear your order was delivered on time and that you are pleased with the product.
Thank you for taking the time to leave such a positive review.
Service rating : Quite impressed by the next day delivery and it took me a couple of hours to put 3 of the shelves together but now my garage looks nice and tidy Product : Great quality price and easy to put together
On 30-Mar-2020 the supplier responded: Good afternoon,
Thank you for taking the time to leave your 5 star review!
We are so glad to hear you were pleased with the next day delivery, the product and that it did the trick in tidying up your garage!
Service rating : Very helpful staff and the products really lived up to my expectations, we certainly order from Rapid Racking again. Product : Good robust product
On 30-Mar-2020 the supplier responded: Hi Paul
Thank you for taking the time to leave your positive review.
We are so glad to hear the staff were helpful and that the products lived up to your expectations.
Service rating : Helpful pre-sales support. Prompt delivery despite Covid-19 Product : Good sturdy racking. Tricky to assemble as lugs tended not to thread into lower apperture; solved by easing lower hole with a screwdriver.
On 31-Mar-2020 the supplier responded: Good morning
Thanks for taking the time to feed this back to ourselves. We will advise the product team so we can have a look at the current stock in more detail.
Service rating : Really tough shelving and excellent for the price. Delivered careful exactly when promised. Many thanks! Product : Great quality and price
Service rating : Excellent service, ordered Friday, arrived the following Monday, easy to assemble and very sturdy racks Product : Easy to assemble and very sturdy racks. 2nd purchase after I bought some work benches which were also great.
On 31-Mar-2020 the supplier responded: Hi Andy
Great that the Budget shelving you ordered arrived as expected and all working for you.
Service rating : Absolute rubbish service. I still have had zero contact or the courtesy of an answer to my email sent on Monday 23rd March Product : Has not been delivered, No credit, No response to email to customer service.
On 26-Mar-2020 the supplier responded: Dear Paul
Apologies again for not delivering the order as expected. We let you down and we must make sure we do everything we can to deliver all orders on the day customer requests.
We have spoken to accounts to push the refund through straight away.
Apologies again
Shona
On 27-Mar-2020 the customer
added: I am still awaiting the courtesy of a reply to my email from last Monday !
Service rating : Fantastic. Great communication to keep me informed of delivery time Product : Fantastic quality and colour. So easy to put up. Very sturdy
On 30-Mar-2020 the supplier responded: Hi Allison Great that all was as expected on your order. Hope we can help you again soon
Service rating : Great customer service, rapid by name and by nature even when dealing with a damaged delivery, we’ll done!!! Product : Easy to assemble, pretty solid, only complaint when Lodi g the shelves nowhere near capacity the middle supports have a habit of popping out a bit.
On 26-Mar-2020 the supplier responded: Thanks Jamie
We will feed this back to the product team. It was a shame the first delivery did not arrive as expected but great that we were able to turn the replacement around quickly.
Service rating : Excellent. There was a problem with the delivery date which in these troubled times is not unusual. However I got a timely phone call advising me of the problem and with a new delivery date which they hit. Great service. Product : Bought a chrome wine rack which was very easy to put together following the very simple instructions.
On 26-Mar-2020 the supplier responded: Good afternoon
Thanks for taking the time to feed this back to ourselves. It was a shame we could not meet the first date for delivery but great that all has been received now.
Rapid Racking reviews
OFFER - 6 x Allstore 36ltr Clear Grey Handles
Service rating : good value and turned up on time
Product : dddd
On 31-Mar-2020 the supplier responded:
Hi Charley
Thank you for your review.
I am glad to hear that you were pleased with the product and that delivery was on time.
We hope to hear from you again soon.
Many thanks
Chloe
Rapid 2 Tie Plates pack of 4 Light Grey
Service rating : Terrific service. Order arrived complete on a pallet which is a bit of a pain but Rapid Racking say they will remove. Top marks to Nathan and Maria in customer service. Very easy to assemble and does the business.
Product : Product is as described on the website. Very easy to assemble although you will need a wooden or rubber mallet. Looks the part and cavernous storage.
On 31-Mar-2020 the supplier responded:
Hi Jonathan
Thank you for taking the time to leave such a fantastic review.
We apologise the goods arrived on a pallet, unfortunately, due to the nature of our goods this is the way we have to package them. However, we are glad to hear that you were pleased with the service received throughout and that you are pleased with the product.
If there's anything else we can do to help, please don't hesitate to get in touch and we hope to hear form you again soon.
Many thanks
Shona
2 Economy 9 Box Bays
Service rating : quality of item, ease of assembly & great service.
Product : great.... :) really pleased with my items...thank you :)
On 31-Mar-2020 the supplier responded:
Hi David
I'm glad to hear you were pleased with the item and service received. It's great to hear how pleased you were with the product and easy assembly.
We hope to hear from you again - thank you for taking the time to leave your review.
Many thanks
Shona
Rapid1 1980hx2440wx610d Blue & Orange 4 Chipboard shelves
Service rating : Easy stress free purchase ...
Product : Much stronger than I thought
On 31-Mar-2020 the supplier responded:
Hi there
Thank you for taking the time to leave your review.
We are so glad to hear you were pleased with the ease of ordering and the product itself.
Many thanks
Shona
Buy1 Get 1 FREE W/bench full shelf 915hx1525wx760mm B/O
Service rating : Very fast and efficient service
Product : Great product, exactly what I wanted and a great deal!
On 31-Mar-2020 the supplier responded:
Hi there
Thank you for your 5 star review.
We are so glad to hear you were pleased with the service and the product received.
We hope to hear from you again.
Many thanks
Shona
3 Budget Bays 450d 5 Chipboard Blue
Service rating : Considering i had ordered the racking before the Covid-19 lock down i thought i would never see it, but they got delivered regardless of all the extra pressures on everyone at the moment
Product : It is exactly what i wanted for a large garden shed. Great value for the money. Very easy to put together. I work in construction so no issue, but my 16 and 12 year old were able to put one together after watching me. Get the rubber mallet if you haven't got one it will protect the product. Would highly recommend and have to others.
On 30-Mar-2020 the supplier responded:
Hi there
Thank you for taking the time to leave your 5 star review.
We are so glad to hear you were pleased and we hope to hear from you again soon.
Many thanks
Shona
3 Budget Bays 300d 5 Chip Blue 175kg
Service rating : Arrived as predicted and on time, obviously the driver did not hang around because of the social isolation, but the packages left at the requested place outside the house.
Product : This is the second set, because the first were exactly what I needed. Unfortunately I can have no more because the garage is now at capacity for shelving.
On 30-Mar-2020 the supplier responded:
Hi David
It's great to hear your order was delivered on time and that you are pleased with the product.
Thank you for taking the time to leave such a positive review.
Many thanks
Chloe
72 Bottle Wine Rack 810mmh x 810mmw x 230mmd
Service rating : Quite impressed by the next day delivery and it took me a couple of hours to put 3 of the shelves together but now my garage looks nice and tidy
Product : Great quality price and easy to put together
On 30-Mar-2020 the supplier responded:
Good afternoon,
Thank you for taking the time to leave your 5 star review!
We are so glad to hear you were pleased with the next day delivery, the product and that it did the trick in tidying up your garage!
We hope to hear from you again.
Many thanks
Shona
Tube Divider 500mm - right
Service rating : Very helpful staff and the products really lived up to my expectations, we certainly order from Rapid Racking again.
Product : Good robust product
On 30-Mar-2020 the supplier responded:
Hi Paul
Thank you for taking the time to leave your positive review.
We are so glad to hear the staff were helpful and that the products lived up to your expectations.
We hope to hear from you again.
Many thanks
Chloe
3 Budget Bays 450d 5 Chipboard Blue
Service rating : Helpful pre-sales support. Prompt delivery despite Covid-19
Product : Good sturdy racking. Tricky to assemble as lugs tended not to thread into lower apperture; solved by easing lower hole with a screwdriver.
On 31-Mar-2020 the supplier responded:
Good morning
Thanks for taking the time to feed this back to ourselves. We will advise the product team so we can have a look at the current stock in more detail.
Thanks for the great rating
Kind regards
Laura
Folding shelving 1050hx905wx515mmd 3 shelf Red
Service rating : Really tough shelving and excellent for the price. Delivered careful exactly when promised. Many thanks!
Product : Great quality and price
On 31-Mar-2020 the supplier responded:
Hi Ian
Brilliant that all was as expected on your order.
Look forward to helping you again soon.
Kind regards
Shona
3 Budget Bays 600d 5 Chipboard Blue 175kg
Service rating : Yes- hassle free and on time
Product : Good quality at a fair price
On 31-Mar-2020 the supplier responded:
Dear John
Thanks for taking the time to send us your review and for the great rating.
Hope we can help you again soon
Kind Regards
Nathan
2 x Budget Shelving 1760h x 900w x 300mmd 5 Chipboard Blue 1
Service rating : Excellent service, ordered Friday, arrived the following Monday, easy to assemble and very sturdy racks
Product : Easy to assemble and very sturdy racks. 2nd purchase after I bought some work benches which were also great.
On 31-Mar-2020 the supplier responded:
Hi Andy
Great that the Budget shelving you ordered arrived as expected and all working for you.
Thanks for your great Feedback.
Best wishes
Chloe
R2 Bay 1600mmh x1020w x460d plus 39 Blue Shallow Trays
Quick delivery was very good
On 30-Mar-2020 the supplier responded:
Hi there
Thank you for leaving your 5 star review, we are glad to hear of the quick delivery.
Many thanks
Shona
Rapid 3 2000h x 1500w x 450mmd Blue/Orange 5 Chipboard Shel
Service rating : Absolute rubbish service. I still have had zero contact or the courtesy of an answer to my email sent on Monday 23rd March
Product : Has not been delivered, No credit, No response to email to customer service.
On 26-Mar-2020 the supplier responded:
Dear Paul
Apologies again for not delivering the order as expected. We let you down and we must make sure we do everything we can to deliver all orders on the day customer requests.
We have spoken to accounts to push the refund through straight away.
Apologies again
Shona
On 27-Mar-2020 the customer added:
See this exchange on FeefoI am still awaiting the courtesy of a reply to my email from last Monday !
Rapid 2 Tie Plates pack of 4 Blue
Over and above response to a minor problem with one of a six set of racking, promptly dealt with irrespective of current social conditions.
On 30-Mar-2020 the supplier responded:
Hi John
Thanks for taking the time to feed this back to ourselves. We must strive to get this spot on next time.
Kind regards
Shona
Folding shelving 1050hx905wx515mmd 3 shelf Red
Service rating : Fantastic. Great communication to keep me informed of delivery time
Product : Fantastic quality and colour. So easy to put up. Very sturdy
On 30-Mar-2020 the supplier responded:
Hi Allison
Great that all was as expected on your order. Hope we can help you again soon
Best wishes
Nathan
3 Budget Bays 600d 5 Chipboard Blue 175kg
Service rating : Great customer service, rapid by name and by nature even when dealing with a damaged delivery, we’ll done!!!
Product : Easy to assemble, pretty solid, only complaint when Lodi g the shelves nowhere near capacity the middle supports have a habit of popping out a bit.
On 26-Mar-2020 the supplier responded:
Thanks Jamie
We will feed this back to the product team. It was a shame the first delivery did not arrive as expected but great that we were able to turn the replacement around quickly.
Hope we can help you again soon
Many Thanks
Shona
54 Bottle Chrome Wine Rack
Service rating : Excellent. There was a problem with the delivery date which in these troubled times is not unusual. However I got a timely phone call advising me of the problem and with a new delivery date which they hit. Great service.
Product : Bought a chrome wine rack which was very easy to put together following the very simple instructions.
On 26-Mar-2020 the supplier responded:
Good afternoon
Thanks for taking the time to feed this back to ourselves. It was a shame we could not meet the first date for delivery but great that all has been received now.
Kind Regards
Chloe
3 Budget Bays 600d 5 Chipboard Blue 175kg
Price was okay. Delivery very much on time. The delivery driver wqas excellent couldnt have been more helpful.
On 26-Mar-2020 the supplier responded:
Good Afternoon
Delighted that all went to plan on all aspects of your order. Thanks for sending us your Feedback.
We will pass this on our delivery carrier
Kind regards
Nathan