Items were out of stock and therefore the order didn't get processed until I called query the delivery date. Package was delivered open and feet for one rack were lost in transit. Have emailed and called office twice to ask for replacement feet to be sent but still don't have these parts.
On 04-Mar-2021 the supplier responded: Hello,
Thank you for your feedback,
Unfortunately our systems are currently down and we haven't been able to access anything since the 21st,
This may be the issue for the delay in sorting this out for you,
Your emails should be visible to us once we are back up and running and we will get this sorted asap.
Apologies for any inconvenience that has been caused.
I received notification of the delivery date for the racking I had ordered for the school I work at, this was during the school half term holidays. I rang immediately to delay the delivery as wasn't sure if there would be anyone in school to take delivery when it arrived and was told by the operator that the delivery date would be changed until the following week. I was assured it would be delayed until the next week but the delivery arrived the following day. Fortunately on this occasion there was someone in school to take delivery.
On 04-Mar-2021 the supplier responded: Hello,
Thank you for your feedback, your comments are appreciated,
I will get this fed back to the team and also to DX to avoid this happening in future,
Service rating : Yet another great purchase, we have brought lots of shelving recently really love this company and they are so easy to deal with. Product : Amazing products, really good quality can highly reccommend
On 19-Feb-2021 the supplier responded: Good Afternoon
Thanks for your great comments and great to know all was as expected.
We must strive for the same level of service every time.
Service rating : Delivery driver was very rude to me and my pregnant girlfriend: also thought I was ordering 30 boxes and only received 1. Which is a bit misleading from the website Product : Good quality for the price
Service rating : Fantastic service - easy to order, speedy delivery. Used before, and will use again, definitely recommend. Product : Strong and easy to put together. Versatile racking. Thumbs up
On 19-Feb-2021 the supplier responded: Good Afternoon
Thanks for your great review and for feeding this back
Delivered on time straight into garage on a pallet . Very easy to put together. Very strong ,well made ,even the paint on the racking is quality. Wonderfull product, well worth the price
On 19-Feb-2021 the supplier responded: Hi Anthony
Thanks for feeding this back to ourselves. Great that all is working well for you.
Service rating : The delivery driver was polite and helpful and put deliver in garage for me. I just wish I had known what time he was coming as stated in all day and didn’t come till 4.15. Product : Just what I wanted and seen it at my place of work
Service rating : Service was fine, product left something to be desired the threads to join the legs were crude and had to be forced with the risk of destroying the threads altogether. Quality control at the factory obviously very poor! Product : Badly engineered especially threads on screwed parts
Service rating : Delivery was spot on, customer services was polite and answered my questions clearly. Can't fault the quality and the install was a doddle, even for a novice like me! Would thoroughly recommend Product : Excellent quality, sturdier than my house and a doddle to install
Service rating : We had to call to work out how much racking we needed. A very helpful man sorted out what we needed and saved us money overall. The order was received ultra fast within 2 days of ordering. Would definately use this company again. Product : Excellent company to deal with, fast delivery and good quality items
On 17-Feb-2021 the supplier responded: Good Afternoon
Thanks for taking the the to send us your review. Nice to know that all ran smoothly for you.
Service rating : Send me the correct racking. Also, you can collect the wrong racking the next day but can't deliver me the correct racking for another 3 days? Great... Product : I still haven't recieved it.
On 18-Feb-2021 the supplier responded: Good Afternoon
Apologies that we sent the incorrect size panels. Great that that the replacement has been delivered but we must make every effort to get this right first time.
Service rating : Very good quality, ready-assembled unit. Delivered quickly and on-time. Product : Very good quality and good value too. Liked having the castors fitted already to go.
On 17-Feb-2021 the supplier responded: Hi Michael Thanks for the great rating and for feeding this back
Service rating : the delivery process is atrocious, we ordered plastic bins and the first and second shipment turned up with damaged bins. we have been provided with replacements and a refund for 3 but you need to talk to your couriers. Product : functional for the purpose we are using them for
On 17-Feb-2021 the supplier responded: Good Afternoon Thanks again for taking the time to talk to me. Apologies again for the issues you have had on this order.
As discussed we need to turn this around moving forward and to get this right on future orders.
Rapid Racking reviews
8 Tray Wooden Storage Unit Including CLEAR Trays
Service rating : Hard to contact them and poor customer service
Product : Good quality storage unit.
35 Litre Really Useful Boxes & Lids Pack of 10
Items were out of stock and therefore the order didn't get processed until I called query the delivery date. Package was delivered open and feet for one rack were lost in transit. Have emailed and called office twice to ask for replacement feet to be sent but still don't have these parts.
On 04-Mar-2021 the supplier responded:
Hello,
Thank you for your feedback,
Unfortunately our systems are currently down and we haven't been able to access anything since the 21st,
This may be the issue for the delay in sorting this out for you,
Your emails should be visible to us once we are back up and running and we will get this sorted asap.
Apologies for any inconvenience that has been caused.
Kind regards,
Chloe
Rapid 2 Tie Plates pack of 4 Blue
I received notification of the delivery date for the racking I had ordered for the school I work at, this was during the school half term holidays. I rang immediately to delay the delivery as wasn't sure if there would be anyone in school to take delivery when it arrived and was told by the operator that the delivery date would be changed until the following week. I was assured it would be delayed until the next week but the delivery arrived the following day. Fortunately on this occasion there was someone in school to take delivery.
On 04-Mar-2021 the supplier responded:
Hello,
Thank you for your feedback, your comments are appreciated,
I will get this fed back to the team and also to DX to avoid this happening in future,
Apologies about this,
Kind regards,
Chloe
Floor tile edge - male yellow checker
Parts originally received in a damaged condition., On assembling the work bench the support bars were too short.
On 04-Mar-2021 the supplier responded:
Hello,
Thank you for sending this over to us,
I will be more them happy to get replacements sent out to you,
At the moment unfortunately our systems our currently down and have been since last week, once back up and running we will rectify this for you ASAP.
Apologies again for any inconvenience this has caused.
Kind regards,
Chloe
3 Budget Bays 450d 5 Chipboard Blue
Service rating : Wow.... brilliant service, great product, highly recommended 👌
Product : Easy to assemble and good quality
On 04-Mar-2021 the supplier responded:
Hello,
Thank you for the fantastic feedback,
Kind regards,
Chloe
Pack of 2 Chrome Shelves 915w x 355d
Service rating : Yet another great purchase, we have brought lots of shelving recently really love this company and they are so easy to deal with.
Product : Amazing products, really good quality can highly reccommend
On 19-Feb-2021 the supplier responded:
Good Afternoon
Thanks for your great comments and great to know all was as expected.
We must strive for the same level of service every time.
Kind regards
Nathan
3 Budget Bays 450d 5 Chipboard Blue
Service rating : Delivery driver was very rude to me and my pregnant girlfriend: also thought I was ordering 30 boxes and only received 1. Which is a bit misleading from the website
Product : Good quality for the price
Rapid 1 HD 1980hx1830wx610d BlueOrange 4 Chipboard Shelves
Service rating : Fantastic service - easy to order, speedy delivery. Used before, and will use again, definitely recommend.
Product : Strong and easy to put together. Versatile racking. Thumbs up
On 19-Feb-2021 the supplier responded:
Good Afternoon
Thanks for your great review and for feeding this back
Hope we can help you again soon
Best Wishes
Nathan
Folding shelving 1050hx905wx515mmd 3 shelf Red
Service rating : great product
Product : all smooth and fast great
On 19-Feb-2021 the supplier responded:
Thanks Jennifer
Delighted that the Folding shelving is proving a hit!!
Thanks for your kind comments
Kind regards
Chloe
Rapid 1 Orange Mallet c/w New Rapid Racking Logo
Delivered on time straight into garage on a pallet . Very easy to put together.
Very strong ,well made ,even the paint on the racking is quality. Wonderfull product, well worth the price
On 19-Feb-2021 the supplier responded:
Hi Anthony
Thanks for feeding this back to ourselves. Great that all is working well for you.
Hope we can help you again in the future
Best Wishes
Nathan
Rapid Span 2Bay Kit 2000h x3928w x600d 2 Levels 600kg
Service rating : Great, good experience
Product : Easy process and good service
On 18-Feb-2021 the supplier responded:
Hello,
Thank you for the great feedback,
Kind regards,
Chloe
Buy1 Get 1 FREE W/bench full shelf 915hx1525wx760mm B/O
Service rating : The delivery driver was polite and helpful and put deliver in garage for me. I just wish I had known what time he was coming as stated in all day and didn’t come till 4.15.
Product : Just what I wanted and seen it at my place of work
On 18-Feb-2021 the supplier responded:
Hello,
Thank you for the great comments,
I will get the delivery times fed back to DX,
Kind regards,
Chloe
Chrome Wine Rack 1270h x 915w x 355mmd with 7 levels
Service rating : Service was fine, product left something to be desired the threads to join the legs were crude and had to be forced with the risk of destroying the threads altogether. Quality control at the factory obviously very poor!
Product : Badly engineered especially threads on screwed parts
Offer 2 x R1 Workbenches 915hx1525wx760mm B/O
Service rating : Delivery was spot on, customer services was polite and answered my questions clearly. Can't fault the quality and the install was a doddle, even for a novice like me! Would thoroughly recommend
Product : Excellent quality, sturdier than my house and a doddle to install
On 18-Feb-2021 the supplier responded:
Hello,
Thank you for fantastic comments,
Glad to hear everything went smoothly for you,
Kind regards,
Chloe
Red Folding Shelving 1515h x 905w x 515d - 4 Shelves
Service rating : We had to call to work out how much racking we needed. A very helpful man sorted out what we needed and saved us money overall. The order was received ultra fast within 2 days of ordering.
Would definately use this company again.
Product : Excellent company to deal with, fast delivery and good quality items
On 17-Feb-2021 the supplier responded:
Good Afternoon
Thanks for taking the the to send us your review. Nice to know that all ran smoothly for you.
Look forward to helping you again soon
Best Wishes
Chloe
Really Useful Doc Stor 1980hx1016wx610mmd Blue/Grey c/w 10
Realy good - one of the plastic boxes was damaged, but they replaced it without complaint.
On 17-Feb-2021 the supplier responded:
Good Afternoon
Thanks for the good rating and for sending this to ourselves.
It was a shame that the box arrived damaged but we will arrange to send back and hopefully it will arrive as expected
Kind regards
Nathan
3 Budget Bays 450d 5 Chipboard Blue
Easy and efficient ordering process, customer services were very polite and accommodating.
Fast delivery!
On 17-Feb-2021 the supplier responded:
Dear Cassie
Thanks for the great Feedback and for letting us know.
Hope we can help you again soon
Best Wishes
Shona
Rapid 2 1600hx1220wx610mmd Blue/Orange 5 Galv Shelves
Service rating : Send me the correct racking.
Also, you can collect the wrong racking the next day but can't deliver me the correct racking for another 3 days? Great...
Product : I still haven't recieved it.
On 18-Feb-2021 the supplier responded:
Good Afternoon
Apologies that we sent the incorrect size panels. Great that that the replacement has been delivered but we must make every effort to get this right first time.
Many Thanks
Nathan
8 Tray Wooden Storage Unit Including CLEAR Trays
Service rating : Very good quality, ready-assembled unit. Delivered quickly and on-time.
Product : Very good quality and good value too. Liked having the castors fitted already to go.
On 17-Feb-2021 the supplier responded:
Hi Michael
Thanks for the great rating and for feeding this back
Hope we can help you again soon
Many Thanks
Chloe
Polypropylene Picking Bin-Petrol Blue 124hx143wx194mmd (Int)
Service rating : the delivery process is atrocious, we ordered plastic bins and the first and second shipment turned up with damaged bins. we have been provided with replacements and a refund for 3 but you need to talk to your couriers.
Product : functional for the purpose we are using them for
On 17-Feb-2021 the supplier responded:
Good Afternoon
Thanks again for taking the time to talk to me. Apologies again for the issues you have had on this order.
As discussed we need to turn this around moving forward and to get this right on future orders.
Many Thanks
Nathan