Service rating : Hard to contact them and poor customer serviceProduct : Good quality storage unit.
Items were out of stock and therefore the order didn't get processed until I called query the delivery date. Package was delivered open and feet for one rack were lost in transit. Have emailed and called office twice to ask for replacement feet to be sent but still don't have these parts.
On 04-Mar-2021 the supplier responded:Hello, Thank you for your feedback, Unfortunately our systems are currently down and we haven't been able to access anything since the 21st, This may be the issue for the delay in sorting this out for you, Your emails should be visible to us once we are back up and running and we will get this sorted asap. Apologies for any inconvenience that has been caused. Kind regards, Chloe
I received notification of the delivery date for the racking I had ordered for the school I work at, this was during the school half term holidays. I rang immediately to delay the delivery as wasn't sure if there would be anyone in school to take delivery when it arrived and was told by the operator that the delivery date would be changed until the following week. I was assured it would be delayed until the next week but the delivery arrived the following day. Fortunately on this occasion there was someone in school to take delivery.
On 04-Mar-2021 the supplier responded:Hello, Thank you for your feedback, your comments are appreciated,I will get this fed back to the team and also to DX to avoid this happening in future, Apologies about this, Kind regards, Chloe
Parts originally received in a damaged condition., On assembling the work bench the support bars were too short.
On 04-Mar-2021 the supplier responded:Hello, Thank you for sending this over to us, I will be more them happy to get replacements sent out to you, At the moment unfortunately our systems our currently down and have been since last week, once back up and running we will rectify this for you ASAP. Apologies again for any inconvenience this has caused. Kind regards, Chloe
Service rating : Wow.... brilliant service, great product, highly recommended 👌Product : Easy to assemble and good quality
On 04-Mar-2021 the supplier responded:Hello, Thank you for the fantastic feedback, Kind regards, Chloe
Service rating : Yet another great purchase, we have brought lots of shelving recently really love this company and they are so easy to deal with.Product : Amazing products, really good quality can highly reccommend
On 19-Feb-2021 the supplier responded:Good AfternoonThanks for your great comments and great to know all was as expected.We must strive for the same level of service every time.Kind regardsNathan
Service rating : Delivery driver was very rude to me and my pregnant girlfriend: also thought I was ordering 30 boxes and only received 1. Which is a bit misleading from the websiteProduct : Good quality for the price
Service rating : Fantastic service - easy to order, speedy delivery. Used before, and will use again, definitely recommend.Product : Strong and easy to put together. Versatile racking. Thumbs up
On 19-Feb-2021 the supplier responded:Good AfternoonThanks for your great review and for feeding this backHope we can help you again soonBest WishesNathan
Service rating : great productProduct : all smooth and fast great
On 19-Feb-2021 the supplier responded:Thanks JenniferDelighted that the Folding shelving is proving a hit!!Thanks for your kind commentsKind regardsChloe
Delivered on time straight into garage on a pallet . Very easy to put together.Very strong ,well made ,even the paint on the racking is quality. Wonderfull product, well worth the price
On 19-Feb-2021 the supplier responded:Hi AnthonyThanks for feeding this back to ourselves. Great that all is working well for you.Hope we can help you again in the futureBest WishesNathan
Service rating : Great, good experienceProduct : Easy process and good service
On 18-Feb-2021 the supplier responded:Hello, Thank you for the great feedback, Kind regards, Chloe
Service rating : The delivery driver was polite and helpful and put deliver in garage for me. I just wish I had known what time he was coming as stated in all day and didn’t come till 4.15.Product : Just what I wanted and seen it at my place of work
On 18-Feb-2021 the supplier responded:Hello, Thank you for the great comments, I will get the delivery times fed back to DX, Kind regards, Chloe
Service rating : Service was fine, product left something to be desired the threads to join the legs were crude and had to be forced with the risk of destroying the threads altogether. Quality control at the factory obviously very poor!Product : Badly engineered especially threads on screwed parts
Service rating : Delivery was spot on, customer services was polite and answered my questions clearly. Can't fault the quality and the install was a doddle, even for a novice like me! Would thoroughly recommendProduct : Excellent quality, sturdier than my house and a doddle to install
On 18-Feb-2021 the supplier responded:Hello,Thank you for fantastic comments, Glad to hear everything went smoothly for you, Kind regards, Chloe
Service rating : We had to call to work out how much racking we needed. A very helpful man sorted out what we needed and saved us money overall. The order was received ultra fast within 2 days of ordering. Would definately use this company again.Product : Excellent company to deal with, fast delivery and good quality items
On 17-Feb-2021 the supplier responded:Good AfternoonThanks for taking the the to send us your review. Nice to know that all ran smoothly for you.Look forward to helping you again soonBest WishesChloe
Realy good - one of the plastic boxes was damaged, but they replaced it without complaint.
On 17-Feb-2021 the supplier responded:Good AfternoonThanks for the good rating and for sending this to ourselves.It was a shame that the box arrived damaged but we will arrange to send back and hopefully it will arrive as expectedKind regardsNathan
Easy and efficient ordering process, customer services were very polite and accommodating.Fast delivery!
On 17-Feb-2021 the supplier responded:Dear CassieThanks for the great Feedback and for letting us know.Hope we can help you again soonBest WishesShona
Service rating : Send me the correct racking. Also, you can collect the wrong racking the next day but can't deliver me the correct racking for another 3 days? Great...Product : I still haven't recieved it.
On 18-Feb-2021 the supplier responded:Good AfternoonApologies that we sent the incorrect size panels. Great that that the replacement has been delivered but we must make every effort to get this right first time.Many ThanksNathan
Service rating : Very good quality, ready-assembled unit. Delivered quickly and on-time.Product : Very good quality and good value too. Liked having the castors fitted already to go.
On 17-Feb-2021 the supplier responded:Hi MichaelThanks for the great rating and for feeding this backHope we can help you again soonMany ThanksChloe
Service rating : the delivery process is atrocious, we ordered plastic bins and the first and second shipment turned up with damaged bins. we have been provided with replacements and a refund for 3 but you need to talk to your couriers.Product : functional for the purpose we are using them for
On 17-Feb-2021 the supplier responded:Good AfternoonThanks again for taking the time to talk to me. Apologies again for the issues you have had on this order.As discussed we need to turn this around moving forward and to get this right on future orders.Many ThanksNathan