FeeFo Feedback

Rapid Racking reviews

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Feedback for Rapid Racking has been compiled from 1285 customer reviews

Date Product Score Customer Comment

8 Tray Wooden Storage Unit Including CLEAR Trays

Service:--
Product:++

Service rating : Hard to contact them and poor customer service
Product : Good quality storage unit.

35 Litre Really Useful Boxes & Lids Pack of 10

Service:--
Product:NYT

Items were out of stock and therefore the order didn't get processed until I called query the delivery date. Package was delivered open and feet for one rack were lost in transit. Have emailed and called office twice to ask for replacement feet to be sent but still don't have these parts.


On 04-Mar-2021 the supplier responded:
Hello,

Thank you for your feedback,

Unfortunately our systems are currently down and we haven't been able to access anything since the 21st,

This may be the issue for the delay in sorting this out for you,

Your emails should be visible to us once we are back up and running and we will get this sorted asap.

Apologies for any inconvenience that has been caused.

Kind regards,

Chloe

Rapid 2 Tie Plates pack of 4 Blue

  • Customer also bought: .... :
  • Rapid 2 Tie Plates pack of 4 Blue
Service:-

I received notification of the delivery date for the racking I had ordered for the school I work at, this was during the school half term holidays. I rang immediately to delay the delivery as wasn't sure if there would be anyone in school to take delivery when it arrived and was told by the operator that the delivery date would be changed until the following week. I was assured it would be delayed until the next week but the delivery arrived the following day. Fortunately on this occasion there was someone in school to take delivery.


On 04-Mar-2021 the supplier responded:
Hello,

Thank you for your feedback, your comments are appreciated,

I will get this fed back to the team and also to DX to avoid this happening in future,

Apologies about this,

Kind regards,

Chloe

Floor tile edge - male yellow checker

  • Customer also bought: .... :
  • Floor tile edge - male yellow checker
Service:--

Parts originally received in a damaged condition., On assembling the work bench the support bars were too short.


On 04-Mar-2021 the supplier responded:
Hello,

Thank you for sending this over to us,

I will be more them happy to get replacements sent out to you,

At the moment unfortunately our systems our currently down and have been since last week, once back up and running we will rectify this for you ASAP.

Apologies again for any inconvenience this has caused.

Kind regards,

Chloe

3 Budget Bays 450d 5 Chipboard Blue

Service:++
Product:++

Service rating : Wow.... brilliant service, great product, highly recommended 👌
Product : Easy to assemble and good quality


On 04-Mar-2021 the supplier responded:
Hello,

Thank you for the fantastic feedback,

Kind regards,

Chloe

Pack of 2 Chrome Shelves 915w x 355d

Service:++
Product:++

Service rating : Yet another great purchase, we have brought lots of shelving recently really love this company and they are so easy to deal with.
Product : Amazing products, really good quality can highly reccommend


On 19-Feb-2021 the supplier responded:
Good Afternoon

Thanks for your great comments and great to know all was as expected.

We must strive for the same level of service every time.

Kind regards

Nathan

3 Budget Bays 450d 5 Chipboard Blue

Service:-
Product:+

Service rating : Delivery driver was very rude to me and my pregnant girlfriend: also thought I was ordering 30 boxes and only received 1. Which is a bit misleading from the website
Product : Good quality for the price

Rapid 1 HD 1980hx1830wx610d BlueOrange 4 Chipboard Shelves

Service:++
Product:++

Service rating : Fantastic service - easy to order, speedy delivery. Used before, and will use again, definitely recommend.
Product : Strong and easy to put together. Versatile racking. Thumbs up


On 19-Feb-2021 the supplier responded:
Good Afternoon

Thanks for your great review and for feeding this back

Hope we can help you again soon

Best Wishes

Nathan

Folding shelving 1050hx905wx515mmd 3 shelf Red

Service:++
Product:++

Service rating : great product
Product : all smooth and fast great


On 19-Feb-2021 the supplier responded:
Thanks Jennifer

Delighted that the Folding shelving is proving a hit!!

Thanks for your kind comments

Kind regards

Chloe

Rapid 1 Orange Mallet c/w New Rapid Racking Logo

  • Customer also bought: .... :
  • Rapid 1 Orange Mallet c/w New Rapid Racking Logo
Service:++

Delivered on time straight into garage on a pallet . Very easy to put together.
Very strong ,well made ,even the paint on the racking is quality. Wonderfull product, well worth the price


On 19-Feb-2021 the supplier responded:
Hi Anthony

Thanks for feeding this back to ourselves. Great that all is working well for you.

Hope we can help you again in the future

Best Wishes

Nathan

Rapid Span 2Bay Kit 2000h x3928w x600d 2 Levels 600kg

Service:++
Product:++

Service rating : Great, good experience
Product : Easy process and good service


On 18-Feb-2021 the supplier responded:
Hello,

Thank you for the great feedback,

Kind regards,

Chloe

Buy1 Get 1 FREE W/bench full shelf 915hx1525wx760mm B/O

Service:+
Product:+

Service rating : The delivery driver was polite and helpful and put deliver in garage for me. I just wish I had known what time he was coming as stated in all day and didn’t come till 4.15.
Product : Just what I wanted and seen it at my place of work


On 18-Feb-2021 the supplier responded:
Hello,

Thank you for the great comments,

I will get the delivery times fed back to DX,

Kind regards,

Chloe

Chrome Wine Rack 1270h x 915w x 355mmd with 7 levels

Service:-
Product:-

Service rating : Service was fine, product left something to be desired the threads to join the legs were crude and had to be forced with the risk of destroying the threads altogether. Quality control at the factory obviously very poor!
Product : Badly engineered especially threads on screwed parts

Offer 2 x R1 Workbenches 915hx1525wx760mm B/O

Service:++
Product:++

Service rating : Delivery was spot on, customer services was polite and answered my questions clearly. Can't fault the quality and the install was a doddle, even for a novice like me! Would thoroughly recommend
Product : Excellent quality, sturdier than my house and a doddle to install


On 18-Feb-2021 the supplier responded:
Hello,

Thank you for fantastic comments,

Glad to hear everything went smoothly for you,

Kind regards,

Chloe

Red Folding Shelving 1515h x 905w x 515d - 4 Shelves

Service:++
Product:++

Service rating : We had to call to work out how much racking we needed. A very helpful man sorted out what we needed and saved us money overall. The order was received ultra fast within 2 days of ordering.
Would definately use this company again.
Product : Excellent company to deal with, fast delivery and good quality items


On 17-Feb-2021 the supplier responded:
Good Afternoon

Thanks for taking the the to send us your review. Nice to know that all ran smoothly for you.

Look forward to helping you again soon

Best Wishes

Chloe

Really Useful Doc Stor 1980hx1016wx610mmd Blue/Grey c/w 10

  • Customer also bought: .... :
  • Really Useful Doc Stor 1980hx1016wx610mmd Blue/Grey c/w 10
Service:++

Realy good - one of the plastic boxes was damaged, but they replaced it without complaint.


On 17-Feb-2021 the supplier responded:
Good Afternoon

Thanks for the good rating and for sending this to ourselves.

It was a shame that the box arrived damaged but we will arrange to send back and hopefully it will arrive as expected

Kind regards

Nathan

3 Budget Bays 450d 5 Chipboard Blue

Service:++
Product:NYT

Easy and efficient ordering process, customer services were very polite and accommodating.
Fast delivery!


On 17-Feb-2021 the supplier responded:
Dear Cassie

Thanks for the great Feedback and for letting us know.

Hope we can help you again soon

Best Wishes

Shona

Rapid 2 1600hx1220wx610mmd Blue/Orange 5 Galv Shelves

Service:--
Product:NYT

Service rating : Send me the correct racking.
Also, you can collect the wrong racking the next day but can't deliver me the correct racking for another 3 days? Great...
Product : I still haven't recieved it.


On 18-Feb-2021 the supplier responded:
Good Afternoon

Apologies that we sent the incorrect size panels. Great that that the replacement has been delivered but we must make every effort to get this right first time.

Many Thanks

Nathan

8 Tray Wooden Storage Unit Including CLEAR Trays

Service:++
Product:++

Service rating : Very good quality, ready-assembled unit. Delivered quickly and on-time.
Product : Very good quality and good value too. Liked having the castors fitted already to go.


On 17-Feb-2021 the supplier responded:
Hi Michael
Thanks for the great rating and for feeding this back


Hope we can help you again soon

Many Thanks

Chloe

Polypropylene Picking Bin-Petrol Blue 124hx143wx194mmd (Int)

Service:--
Product:+

Service rating : the delivery process is atrocious, we ordered plastic bins and the first and second shipment turned up with damaged bins. we have been provided with replacements and a refund for 3 but you need to talk to your couriers.
Product : functional for the purpose we are using them for


On 17-Feb-2021 the supplier responded:
Good Afternoon
Thanks again for taking the time to talk to me. Apologies again for the issues you have had on this order.


As discussed we need to turn this around moving forward and to get this right on future orders.

Many Thanks

Nathan