Service rating : not delivered.not been contacted ,e mail not answered,not happy Product : quality racking well made and sturdy
On 26-Oct-2020 the supplier responded: Hello,
Thank you for taking my call today,
I would like to apologise again in regards to the delay.
Kind Regards,
Chloe
On 26-Oct-2020 the customer
added: called to inform me of delay with delivery contractors due to rural location and order was delivered later that day,quality goods well pleased.
Service rating : Rapid no frills delivery, including the palet whcih I did not need because "they cannot touch it". Product : Good product but fiddly to assemble because the metal lugs are very tight. They look weak but seem strong enough once assembled. The boards on to 900mm width fitted perfectly but on the 1200mm needed planing down to fit without riding up over the edge. OK for home use.
On 26-Oct-2020 the supplier responded: Hello,
Thank you for your feedback,
Apologies that you had some issues,
Please give us a call if there is anything else you need,
Service rating : Already had 2 sets but needed a third to complete project good price good quality excellent delivery schedule Product : Good product good price whats not to like
On 26-Oct-2020 the supplier responded: Hello,
Thank you for the brilliant feedback,
Lovely to hear that you have come back to us again,
Service rating : Ordered easily on the web site.very quick delivery.happy with the racking we purchased ideal for the garage. Product : Ideal for the garage to store usual things that get stored in there.great price too.very easy to assemble not a screw in sight slots together.happy with our purchase thank you.
Service rating : Easy to deal with, professional and helpful on the phone. Product : Excellent product, sturdy and well designed and only takes minutes to put together.
Service rating : Great website with sufficient details and specifications to make an informed choice. The purchasing to delivery was all seamless. We go to Rapid Racking for all our shelving. Product : Great website with sufficient details and specifications to make an informed choice. The purchasing to delivery was all seamless. We go to Rapid Racking for all our shelving.
Products excellent, delivery prompt. What surprised us was that they were left outside when we were all in the office - no contact from driver - there was no issue, they were left in front of a parked vehicle but we had a surprise to find them there!
They weren't there at lunchtime, but mid afternoon when I stepped outside they were. No harm done - just a bit unusual.....
On 26-Oct-2020 the supplier responded: Hello,
Thank you for the great feedback,
Apologies for the delivery being left, we will get that fed back to DX.
Service rating : The shelving was excellent as was the care taken when I reported that there were some parts missing. Delivering the missing parts from the depot in Durham should have been better - without being chased by you. Product : The shelving did the job required and looks good.
On 22-Oct-2020 the supplier responded: Hello George
Thanks for still giving us a positive rating. We must make every effort to get this right first time every time.
Service rating : Received next day delivery despite me ordering late. Remarkably efficient! Delivery driver very helpful. Product : Product was good quality , and easily fitted together with no bolts or screws to worry about. Seems sturdy and very stable.
On 22-Oct-2020 the supplier responded: Hi Patrick
Great that all arrived swiftly and the driver was able to help with the delivery.
Service rating : A part for our order was delayed and we were not told, leaving us constantly waiting for a delivery that wasn't coming. Then when it was dispatched the delivery driver left it outside without tell anyone (he did the same with a order for someone else in the building, solooks like a useless delivery driver) and reception is constantly manned during work hours. Its really lucky it didn't rain as it was out there for 36 hours before we realised! The item itself is fine, just everything else was awful! Product : Good rpoduct, although because the edges are exposed it can lead to splinters.
Rapid Racking reviews
Rapid 1 1980hx1830wx380mmd Blue/Orange 4 Chipboard Shelves
Service rating : not delivered.not been contacted ,e mail not answered,not happy
Product : quality racking well made and sturdy
On 26-Oct-2020 the supplier responded:
Hello,
Thank you for taking my call today,
I would like to apologise again in regards to the delay.
Kind Regards,
Chloe
On 26-Oct-2020 the customer added:
See this exchange on Feefocalled to inform me of delay with delivery contractors due to rural location and order was delivered later that day,quality goods well pleased.
R3 joining pin - pack of 4
Service rating : Rapid no frills delivery, including the palet whcih I did not need because "they cannot touch it".
Product : Good product but fiddly to assemble because the metal lugs are very tight. They look weak but seem strong enough once assembled. The boards on to 900mm width fitted perfectly but on the 1200mm needed planing down to fit without riding up over the edge. OK for home use.
On 26-Oct-2020 the supplier responded:
Hello,
Thank you for your feedback,
Apologies that you had some issues,
Please give us a call if there is anything else you need,
our number is 01285 686868.
I will also pass the delivery comments on,
Kind regards,
Chloe
Rapid 2 Tie Plates pack of 4 Blue
Service rating : Respond quicker to errors
Product : The product is good but we still have not received the full load.....
Rapid1 1980hx1220wx760d Blue & Orange 4 Chipboard shelves
Service rating : Prompt delivery with absolutely no delays or issues
Product : Great racking and what you would expect really:quality and sturdiness
On 26-Oct-2020 the supplier responded:
Hello,
Thank you for the great feedback,
Glad to hear you are happy with the product,
Kind regards,
Chloe.
3 Budget Bays 600d 5 Chipboard Blue 175kg
Service rating : Already had 2 sets but needed a third to complete project good price good quality excellent delivery schedule
Product : Good product good price whats not to like
On 26-Oct-2020 the supplier responded:
Hello,
Thank you for the brilliant feedback,
Lovely to hear that you have come back to us again,
Kind regards,
Chloe
Really Useful Blue Bay 1600mmhx1220wx455d 12 Blue boxes Oran
Service rating : Easy ordering and good delivery times
Product : A good product which I have added to my existing set
On 26-Oct-2020 the supplier responded:
Hello,
thank you for the great feedback,
im glad to hear everything went smoothly.
Kind regards,
Chloe
3 Budget Bays 450d 5 Chipboard Blue
Service rating : Ordered easily on the web site.very quick delivery.happy with the racking we purchased ideal for the garage.
Product : Ideal for the garage to store usual things that get stored in there.great price too.very easy to assemble not a screw in sight slots together.happy with our purchase thank you.
On 26-Oct-2020 the supplier responded:
Hello,
Thank you for the lovely feedback,
Great to hear you are happy with the racking,
Kind regards,
Chloe
Buy1 Get 1 FREE W/bench full shelf 915hx1830wx760mm B/O
Service rating : Easy to deal with, professional and helpful on the phone.
Product : Excellent product, sturdy and well designed and only takes minutes to put together.
On 26-Oct-2020 the supplier responded:
Hi,
Thanks for the great feedback.
Kind regards,
Chloe
Rapid 1 All Blue Archive Storage Unit c/w 35 White Boxes
Service rating : Great website with sufficient details and specifications to make an informed choice. The purchasing to delivery was all seamless. We go to Rapid Racking for all our shelving.
Product : Great website with sufficient details and specifications to make an informed choice. The purchasing to delivery was all seamless. We go to Rapid Racking for all our shelving.
On 26-Oct-2020 the supplier responded:
Hello,
Thank you for the brilliant feedback,
Its great to hear you are a returning customer,
and we look forward to having you back!
Warm Regards,
Chloe.
OFFER Allstore 4 Box Set 48ltr + 10ltr + 2x 5ltr Clear
Products excellent, delivery prompt. What surprised us was that they were left outside when we were all in the office - no contact from driver - there was no issue, they were left in front of a parked vehicle but we had a surprise to find them there!
They weren't there at lunchtime, but mid afternoon when I stepped outside they were. No harm done - just a bit unusual.....
On 26-Oct-2020 the supplier responded:
Hello,
Thank you for the great feedback,
Apologies for the delivery being left, we will get that fed back to DX.
Kind Regards
Rapid 2 Workbench 915h x 1220w x 305d Blue
Service rating : The shelving was excellent as was the care taken when I reported that there were some parts missing.
Delivering the missing parts from the depot in Durham should have been better - without being chased by you.
Product : The shelving did the job required and looks good.
On 22-Oct-2020 the supplier responded:
Hello George
Thanks for still giving us a positive rating. We must make every effort to get this right first time every time.
Thanks again
Chloe
Rapid 1 1980hx1830wx915mmd Light Grey 5 Melamine Shelve
Service rating : Very speedy delivery
Product : Good product
On 22-Oct-2020 the supplier responded:
Good Morning
Brilliant that the order arrived in good time.
Hope we can help you again soon
Best Wishes
Laura
Waste Separation Bin Bundle in 4 Colours
Service rating : Fantastic service as always. From quote through to delivery
Product : Very good value for money
On 22-Oct-2020 the supplier responded:
Hi John
Nice to know that all ran smoothly on your order through to the delivery.
Thanks for the great review
Best Wishes
Nathan
Rapid 1 HD 1980hx1830wx610d BlueOrange 4 Chipboard Shelves
Web site easy to use, good product
On 22-Oct-2020 the supplier responded:
Hi Andy
Thanks for feeding this back to ourselves, great that you are happy with the Rapid 1 shelving you ordered.
Thanks again
Chloe
Rapid 2 Tie Plates pack of 4 Blue
Service rating : Received next day delivery despite me ordering late. Remarkably efficient! Delivery driver very helpful.
Product : Product was good quality , and easily fitted together with no bolts or screws to worry about. Seems sturdy and very stable.
On 22-Oct-2020 the supplier responded:
Hi Patrick
Great that all arrived swiftly and the driver was able to help with the delivery.
Thanks for taking the time to send us your review
Best Wishes
Laura
T-Bar Workbench 915mmh x 1830mmw x 760mmd Chip - Blue
Service rating : A part for our order was delayed and we were not told, leaving us constantly waiting for a delivery that wasn't coming. Then when it was dispatched the delivery driver left it outside without tell anyone (he did the same with a order for someone else in the building, solooks like a useless delivery driver) and reception is constantly manned during work hours. Its really lucky it didn't rain as it was out there for 36 hours before we realised! The item itself is fine, just everything else was awful!
Product : Good rpoduct, although because the edges are exposed it can lead to splinters.
2 x R2 1980hx1220wx610mmd + R1 Workbench Blue/Orange
Service rating : Fast & efficient!!
Product : Very impressive service!!
On 22-Oct-2020 the supplier responded:
Hi Thonas
Thanks for taking the time to send us your feedback. Brilliant that all arrived in good time.
Best Wishes
Chloe
MONO Starter Bay OPEN 1850x900x300mm 6 Shelves
Service rating : very poor service
Product : Very badly constructed and no instructions.
On 22-Oct-2020 the supplier responded:
Dear Paul
Thanks again for taking the time to discuss this with me today. Apologies that that the order arrived later than expected.
We will feed back your comments, as discussed I have raised the part credit and will send over the link for the Rapid 2 Medium duty shelving
Kind regards
Nathan
Rapid 1 1980hx1830wx610mmd Blue/Blue 4 Chipboard Shelves
Excellent products and service
On 22-Oct-2020 the supplier responded:
Good Morning
Thanks for the great review and for feeding this back.
Look forward to helping you again in the future
Kind regards
Chloe
W/bench full lower shelf 915hx915wx760mmd Mel Blue/Orange
delighted with the service, delivery was on time and sales staff always willing to help
On 22-Oct-2020 the supplier responded:
Thanks Andrew
Nice to know all was as expected.
Thanks for feeding this back
Best Wishes
Nathan